Contact Numbers:

To report a claim:
(800) 880-0474 / (817) 732-2111

Personal Lines Fax:
(800) 880-2881 / (817) 732-1011

At Wellington’s Information Technology Department, we have the scale and expertise to create complete solutions for your organization, from front-end consulting and planning, to integrating and managing your technology solutions.

Wellington Financial Services offers tailored information technology systems ranging from client branded website agency interfaces to complete quoting, rating, policy issuance, premium accounting, claims and reinsurance reporting systems enabling “virtual” operational environments with a transition to “in-house” processing over time. Using state-of-the art technology in its product architecture and development, Wellington delivers proven techniques and solutions to the customers’ unique challenges in a multitude of areas:

  • Application Outsourcing - Managing and maintaining both new and legacy applications;
  • Business Process Outsourcing – Managing clients’ business processes thereby enabling them to focus on their core competencies;
  • Information Security – Tailored security solutions designed to protect vital organizational information;
  • IT Infrastructure Outsourcing – Secure, reliable and agile IT infrastructure outsourcing services using standardized methodology;
  • Management Consulting – Strategic, technical, operational and organizational expertise in the IT environment to meet clients’ unique demands;
  • All lines Processing and Billing System – Policy issuance, administration and customized billing systems for all lines of business;
  • Customized Reporting – Statistical data base management for base system reports, management analysis and regulatory reporting;
  • Reinsurance Reporting – Extensive, client-specific reinsurance reporting for Quota Share, Treaty and/or Facultative contracts;
  • Data Conversions – Turn-key system conversions, data storage and retrieval.

In conjunction with the Texas Department of Insurance, Texas Windstorm Insurance Association and the Texas FAIR Plan Association, Wellington Financial Services has been, and continues to be, instrumental in the development and administration of this residual homeowners market for Texas property owners. On the basis of a comprehensive, technologically-advanced business model proposed by Wellington Financial, which provided a turnkey solution for the fulfillment of this “market of last resort,” Wellington was selected as the initial service provider in the State of Texas. Wellington Financial Services enabled the market mechanism to progress from concept to production in less than 60 days and administered over $6 Million premium in the first 3 months of production. Wellington’s FAIR Plan services include:

  • Design of TFPA website;
  • Hosting and servicing of TFPA website;
  • Certification of TFPA website by VeriSign;
  • Formulation of on-line rate, quote and application process;
  • On-line agent qualification, verification and enrollment, including continuous license verification, Agent contract execution and W9 submission;
  • On-line agent locator;
  • Point-of-sale documentation and binding;
  • Electronic policy issuance;
  • Electronic servicing of policies, including endorsements, cancellations, renewals;
  • Electronic claim reporting;
  • Administration of underwriting and accounting;
  • Extensive customized reporting to TFPA of daily, weekly and monthly production;
  • Aggregate exposure reporting by coverage, by rating territory and by county;
  • Claims administration, including reserves maintenance and loss statistical reporting.

The successful implementation of our business model and speed-to-market, has earned Wellington public recognition by the Commissioner of Insurance of the State of Texas.